Mena magdy bebawy
Customer service
Profile summary
Highly motivated and customer-oriented professional with strong communication and problem-solving skills. Experienced in handling customer inquiries, resolving complaints, and ensuring client satisfaction in fast-paced environments. Proven ability to work under pressure, meet performance targets, and deliver excellent service. Looking to join a reputable company in Dubai where I can contribute to customer success and grow within a dynamic team.
Career highlights
Customer Service Highlights: At Transguard, streamlined administrative procedures for drivers, decreasing transaction times by an estimated 15% and reducing delays.
Key skills
Professional experience
Security Guard – Transguard Group (DTC Office) Maintained a safe and secure environment for the DTC Office, proactively safeguarding personnel and assets. Controlled access and verified credentials, preventing unauthorized entry to restricted areas and ensuring 100% compliance with security protocols. Documented and submitted comprehensive daily security reports, ensuring accurate record-keeping and facilitating effective communication. Expedited administrative procedures for drivers, efficiently completing required transactions and minimizing delays by an estimated 15%. Collaborated with office management to streamline workflows and enforce company policies, contributing to a more organized and compliant work environment. Delivered professional and courteous customer service to staff and visitors, fostering positive interactions and enhancing the overall office experience.
Resolved customer inquiries and complaints, consistently achieving a 95% customer satisfaction rating. Delivered accurate and comprehensive product, offer, and service information, driving a 15% increase in cross-selling opportunities. Efficiently troubleshooted technical and billing issues, exceeding company resolution time standards by 10%. Meticulously maintained customer records and proactively followed up, resulting in a 20% reduction in repeat issue reports. Thrived under pressure, consistently exceeding performance and quality targets in a high-volume environment.
Develop and maintain customer relationships. Identify client needs and recommend suitable products/services. Meet or exceed sales targets. Prepare and deliver sales presentations. Negotiate contracts and terms with clients.
Education
Studied core subjects in Chemistry, Education, and Teaching Methodologies. Gained a solid understanding of both theoretical and practical aspects of chemistry. Completed teaching training (school practicum) in secondary schools, delivering lessons and assisting teachers in classroom management. Developed strong communication, presentation, and leadership skills through teaching practice and group projects. • Honed my skills in Chemistry, Education, and Teaching Methodologies • Combining strong theory with hands-on experience in secondary schools, I'm passionate about fostering the next generation of learners • Ready to contribute and collaborate! Let's connect!